Refund policy

RETURN & REFUND POLICY

Last Updated: September1, 2026

At HHM Traders, we aim to provide quality products and a smooth shopping experience. Please carefully read this Return & Refund Policy before placing your order.

Unboxing Video Is Mandatory

For any claim related to a damaged, defective, missing, incorrect, or incomplete product, customers are required to record a complete and continuous unboxing video.

The unboxing video must:

Start before opening the parcel.
Clearly show the complete parcel and shipping label.
Clearly show the package condition.
Show the entire opening/unboxing process.
Be continuous and without cuts, editing, or missing portions.
Clearly show the product and its condition after opening.

Without a complete and continuous unboxing video, HHM Traders may not be able to accept or process a claim.

Electronics & Rechargeable Products

For electronics, rechargeable products, and other powered items, customers must continue recording after opening the parcel and properly test the product in the same continuous video.

If the product has an issue, the issue should be clearly visible in the video.

A video that is cut, edited, incomplete, or does not properly show the product being tested may not be accepted as proof for a claim.

Eligible Return / Exchange Cases

A return or exchange may be considered in cases including:

Wrong product received
Missing product or components
Product damaged during delivery
Product received in defective/non-working condition
Product significantly different from the ordered product

All claims are subject to verification.

Reporting a Problem

If you receive a damaged, incorrect, missing, or defective item, please contact us as soon as possible with:

Order number
Complete unboxing video
Clear photos/videos if requested
Details of the issue

Courier-related claims may also be subject to applicable courier reporting requirements and deadlines.

Refunds

If a refund request is approved, our support team will guide you through the refund process.

Submitting a refund request does not automatically guarantee approval. The request will be reviewed based on the product condition, available evidence, and the applicable policy.

Claims That May Not Be Accepted

A claim may not be accepted if:

No unboxing video is provided.
The video is cut or edited.
The video is incomplete.
The parcel/shipping label is not clearly visible.
The product issue is not properly shown.
An electronic/rechargeable product was not properly tested in the continuous video.
The claim is submitted outside the applicable reporting period.
The product was damaged through misuse, improper handling, or negligence after delivery.